Our Approach

Everything begins with listening.

Person centred planning means your goals guide the work. We take time to understand what matters to you, what brings meaning to your life, and what support will help you move forward.

We plan with you, not for you.

Support plans are created through conversation. They reflect strengths, preferences, and hopes for the future. These plans are reviewed regularly and adjusted as life changes.

Respect is central to this process.

We honour the choices people make about their own lives. We protect dignity while also recognizing dignity of risk. Growth often includes uncertainty. Our role is to support safety while encouraging independence and confidence.

Relationships matter here.

Support works best when trust grows over time. Staff stay connected, managers remain involved, and communication stays open. When challenges arise, we stay solution focused. We listen, learn, and adjust. Together, we will find a way forward.

Most services begin through a referral from Community Living British Columbia or the Ministry of Children and Family Development. If you are unsure where to start, you can reach out to us. We will help explain the process and next steps.

Planning happens through conversation and collaboration. Individuals help shape their own goals. Families and support networks may participate when invited. Plans are reviewed regularly and updated as life evolves

Funding comes through provincial partners. TCS follows clear agreements and reporting requirements. We document services carefully and remain transparent about how resources are used.

Transitions are planned thoughtfully. Whether someone is moving into a home, changing services, or preparing for adulthood, we take time to prepare and create a steady transition plan.

Quality comes from strong relationships, trained staff, clear policies, and ongoing review. CARF accreditation provides independent oversight, and internal reviews by our Continuous Quality Improvement Team help us keep improving.

We take concerns seriously. You can speak with a manager or provide feedback formally. We will listen, respond, and follow through.

To become a Home Share Provider, applicants must be at least 19 years old and able to offer a safe, stable, and welcoming home. The process includes a home study, criminal record and background checks, and providing references, along with meeting basic requirements such as First Aid and CPR certification, good health, and a valid driver’s license. Experience supporting adults with developmental disabilities is an asset. We will guide you through screening, training, and a matching process to ensure a good fit for both you and the individual. You can apply through our website or contact our head office to get started.

Story

“My daughter has lived in the Dufferin Home, managed by TCS, for 18 years. As a parent, I can rely on the care provided by staff at the home, the day program and the office. They do live out their motto, to provide individualized, solution-based services.” — Parent, Esquimalt, BC

Ask us anything!

If you’re looking for support, exploring programs, or not sure where to start, we’re here. Ask us anything. We’ll listen, help you understand your options, and support you in finding the right next step.

Contact us